Category Archives: Patient Experience
A Matter of Priorities: Health Care Executives vs. Patients
Health care news outlets regular publish reports with titles such as “Top Hospital CEO Concerns for 2013,” but could it be just as important to find out what patients are concerned about? And to see if, and how, the priorities of administrators and patients align? Continue Reading →
Dissatisfied Patients: 3 Critical Retail Industry Insights
By Chris Song
With growing attention on patient satisfaction in regards to CMS reimbursement rates, it can be easy to lose sight of the more fundamental impact that dissatisfied patients – that is, customers – can have on your bottom line. Continue Reading →
3 Ways The Psychology of Waiting Impacts Patient Satisfaction
According to research on queuing, customers overestimate how long they’ve waited in a line by about 36 percent. As an ER administrator or communications professional, what can you do to impact a patient’s wait time perception? Continue Reading →
Emergency Rooms Offering InQuicker Beat National Wait Time Statistic by 70 Percent
InQuicker recently finished a study comparing our ER partners’ on-site wait times to national statistics, and there are some incredible finds. Among the findings: After waiting from the comfort of home, eight out of 10 patients using InQuicker wait less than… Continue Reading →